Website requirements for a successfull onboarding

Imprint

• Company name
• Company address
• European address
• Support number and email address
•  VAT if available

Shipping policy

• Provide shipping destinations and methods
• Display information on average delivery time (per destination)
• Provide information on additional taxes or fees that might be applied
• State shipping costs clearly per method, region or other criteria

Terms on refunds and cancellations

• State refund criteria clearly (time frame, other conditions and limitations), e.g. EU 14 days, except digital and customized goods
• Be transparent on what customers need to do to cancel an order
• Make sure you show contact details (email, fax number, address, etc.) to send documentation or goods

Return of goods

• Explain clearly under which conditions goods may be returned
• State how returns should be made (method of shipment, packaging, etc.)
• Provide address where to ship returned goods
• Explain what your customers are entitled to when returning goods (refund, exchange of item, etc.)

Privacy policy

• Provide a link to your privacy policy whenever you ask your customers to enter personal details
• Explain clearly which information are saved, transferred to a third party, used for statistics, advertising etc.
• Explain how to opt out of a mailing list
• Provide an email address where your customers can require deletion of their personal information

Payment Page

• A fully functioning payment page should be available on your website for review and before the activation of your PAYMILL account